CAD Forum

rodface wrote: ↑Wed May 17, 2023 8:28 pm . . . So, looking to see if anyone else is in the same boat as us. I'm quite curious to know what their strategy is for accounts such as ours.

rodface wrote: ↑Wed May 17, 2023 8:28 pm Is anyone here with a company that is a Solidworks "MRN" account?

MRN stands for Multi-Reseller Network (I believe).

There is no single VAR that "owns" our licenses/serial numbers, and we have an account manager with Dassault.

My reason for asking is: I contacted our VAR who is local to me for more information about the changes we've been discussing in this thread. They told me that DS is migrating Solidworks accounts onto the 3DX platform, and the Fourth wave happened last weekend, May-13. Your account's migration coincides with "losing" the Customer Portal, as I understand it.

However, because my company is MRN, we are not part of these migrations as of yet; as for when it will happen -- they said I had to ask DS because they don't know.

So, looking to see if anyone else is in the same boat as us. I'm quite curious to know what their strategy is for accounts such as ours.

doobes wrote: ↑Mon May 22, 2023 9:53 am LOL!

So I went to download the latest and greatest yesterday.

My username and password works with: mysolidworks.com
My username and password works with: eu1.iam.3dexperience.3ds.com/
My username and password does not work with: login.solidworks.com/

Sent a support request to my VAR.

Here is their response:

Hello Christopher,

I will reach out to SolidWorks Corp and ask them to review your account and find out what needs to be done to resolve it. I will be in touch with you throughout the week with each update that I receive from SolidWorks. Unfortunately, it is not a quick process to resolve account discrepancies since there are a large volume of SW Users sitting in the same position...

Priceless

DanPihlaja wrote: ↑Mon May 22, 2023 10:11 am In the meantime, get your VAR to do the download and provide you with the files. That is what you pay them for.

doobes wrote: ↑Mon May 22, 2023 9:53 am LOL!

So I went to download the latest and greatest yesterday.

My username and password works with: mysolidworks.com
My username and password works with: eu1.iam.3dexperience.3ds.com/
My username and password does not work with: login.solidworks.com/

Sent a support request to my VAR.

Here is their response:

Hello Christopher,

I will reach out to SolidWorks Corp and ask them to review your account and find out what needs to be done to resolve it. I will be in touch with you throughout the week with each update that I receive from SolidWorks. Unfortunately, it is not a quick process to resolve account discrepancies since there are a large volume of SW Users sitting in the same position...

Priceless

doobes wrote: ↑Thu Jun 01, 2023 2:43 pm LOL.

So, today I go to log into 3dexperience.3ds.com.

It happily accepts my creds and then presents a blank screen.

This is a "software" company, right?

doobes wrote: ↑Thu Jun 01, 2023 2:43 pm LOL.

So, today I go to log into 3dexperience.3ds.com.

It happily accepts my creds and then presents a blank screen.

This is a "software" company, right?

doobes wrote: ↑Fri Jun 02, 2023 8:22 am As it turns out the site is very sensitive WRT cookies. Clearing my cookies restored functionality.

Frederick_Law wrote: ↑Fri Jun 02, 2023 9:46 am Their cookies go bad fast.

Frederick_Law wrote: ↑Fri Jun 02, 2023 11:49 am So you never let a sugar cube melt in your mouth?

SPerman wrote: ↑Thu Jun 15, 2023 11:43 am The admin portal isn't important. You can do without it while we figure out how to write a replacement platform. We will have it up and running again in a few weeks. I mean months. It definitely won't be years. It sucks to be you.

JSculley wrote: ↑Thu Jun 15, 2023 11:19 am Latest update:

image.png